{"id":147082,"date":"2023-09-28T15:01:18","date_gmt":"2023-09-28T13:01:18","guid":{"rendered":"https:\/\/www.secowarwick.com\/?page_id=147082"},"modified":"2025-06-23T20:40:56","modified_gmt":"2025-06-23T18:40:56","slug":"my-support","status":"publish","type":"page","link":"https:\/\/www.secowarwick.com\/en\/service\/automation-system\/my-support\/","title":{"rendered":"My support"},"content":{"rendered":"

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\t\t\t\tHOME<\/a><\/span> \/ AUTOMATION SERVICES<\/a><\/span> \/ MY\u00a0SUPPORT<\/span><\/span><\/pee>\t\t\t<\/div>\n

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MY SUPPORT<\/h1>\n

\"MyYour access to technical support, where you can report an issue which you cannot solve yourself or look for a solution to a similar problem.<\/span>\u00a0<\/span><\/h2>\n

\u202f<\/span>\u00a0<\/span><\/p>\n

As part of this module, the user has access to the technical support site, where he can independently review the tickets (in order to look for a solution to a similar problem) or report a new problem with the furnace. Each report is assigned a number and a person responsible for its resolution, which facilitates contact with the SECO\/WARWICK service as well as problems\u2019 monitoring and solving. It also guarantees that the request has been accepted and will be handled.\u00a0<\/span>\u00a0<\/span><\/p>\n

There is also a knowledge base available created by our specialists, which contains numerous references to technical support, where solutions to possibly similar problems are placed. It is constantly updated, expanded and improved, so you get access to the latest information and real cases.\u00a0<\/span>\u00a0<\/span><\/p>\n

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PREMIUM LIBRARY<\/span><\/a><\/p>\n

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R&D<\/span><\/a><\/p>\n

[\/et_pb_text][et_pb_text admin_label=”Products EN” module_class=”product_widget_wrap_products” _builder_version=”4.23.1″ _module_preset=”default” global_module=”177983″ saved_tabs=”all” locked=”off” global_colors_info=”{}”]<\/p>\n

PRODUCTS<\/span><\/a><\/p>\n

[\/et_pb_text][et_pb_text admin_label=”SERVICE EN” module_class=”product_widget_wrap_service” _builder_version=”4.23.1″ _module_preset=”default” global_module=”167859″ saved_tabs=”all” locked=”off” global_colors_info=”{}”]<\/p>\n

SERVICE<\/span><\/a><\/p>\n

[\/et_pb_text][et_pb_text admin_label=”SUPLEMENTALS EN” module_class=”product_widget_wrap_supleme” _builder_version=”4.23.1″ _module_preset=”default” global_module=”167809″ saved_tabs=”all” locked=”off” global_colors_info=”{}”]<\/p>\n

SUPPLEMENTALS:<\/span><\/p>\n

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DNA\/BOOK<\/a><\/p>\n

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ECO\/BOOK<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.19.2″ background_color=”#f8f8f8″ custom_margin=”-20px||||false|false” custom_padding=”0px||||false|false” transparent_background=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ admin_label=”row” _builder_version=”4.19.2″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”-20px||||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.19.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

 <\/p>\n

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[\/et_pb_text][et_pb_image src=”https:\/\/www.secowarwick.com\/wp-content\/uploads\/2023\/09\/My-support.jpg” alt=”Automation Systems – My support ” title_text=”My support” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.19.2″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”apostrof” module_class=”przecinek-tlo-nizej” _builder_version=”4.19.2″ custom_margin=”50px|||” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” saved_tabs=”all” global_colors_info=”{}”]<\/p>\n

The module main functions are<\/span><\/span><\/span><\/span>\u00a0<\/span><\/p>\n

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\/ <\/strong><\/span>contact<\/span> with the service and the possibility of reporting a new problem in one place,<\/span><\/span><\/span>
<\/span>\/ <\/strong><\/span>review of the service requests\u2019 history,<\/span><\/span><\/span><\/span>
<\/span>\/ <\/strong><\/span>tracking<\/span> the application status,<\/span><\/span><\/span>
<\/span>\/ <\/strong><\/span>email<\/span> notifications -> <\/span>in the event of<\/span> significant changes to the request (the service technician change, status change, addition of a note by the service technician, etc.),<\/span>
\/ <\/span><\/strong><\/span>the ability to solve the problem on your own with the help of the knowledge base.<\/span><\/span><\/span><\/p>\n

 <\/p>\n

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MY SUPPORT – BENEFITS<\/p>\n

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\/\u00a0<\/span><\/strong>Support and communication platform.
<\/strong>\/\u00a0<\/span><\/strong>Technical support<\/strong> is always available<\/strong>: no matter the time, technical support is always at your disposal.
\/\u00a0<\/span><\/strong>Report history provides historical knowledge of problems.
\/\u00a0<\/span><\/strong>A specialized knowledge base<\/strong> containing solutions and tips is a treasure trove of professional knowledge about technology, your solutions and similar cases.<\/p>\n

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MY SUPPORT Your access to technical support, where you can report an issue which you cannot solve yourself or look for a solution to a similar problem.\u00a0 \u202f\u00a0 As part of this module, the user has access to the technical support site, where he can independently review the tickets (in order to look for a solution to a similar problem) or report a new problem with the furnace. Each report is […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":125078,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-147082","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.secowarwick.com\/en\/wp-json\/wp\/v2\/pages\/147082","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.secowarwick.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.secowarwick.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.secowarwick.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.secowarwick.com\/en\/wp-json\/wp\/v2\/comments?post=147082"}],"version-history":[{"count":18,"href":"https:\/\/www.secowarwick.com\/en\/wp-json\/wp\/v2\/pages\/147082\/revisions"}],"predecessor-version":[{"id":180093,"href":"https:\/\/www.secowarwick.com\/en\/wp-json\/wp\/v2\/pages\/147082\/revisions\/180093"}],"up":[{"embeddable":true,"href":"https:\/\/www.secowarwick.com\/en\/wp-json\/wp\/v2\/pages\/125078"}],"wp:attachment":[{"href":"https:\/\/www.secowarwick.com\/en\/wp-json\/wp\/v2\/media?parent=147082"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}