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Data privacy

Copyright

The content of these pages, created by the author himself, is protected under copyright law. The information is meant solely for personal use. Any use whatsoever of any contents of these web pages contradictory to copyright law  – in particular further use  like, for instance, publication, copying and any kind of commercial exploitation as well as transmission to third parties – whether in part or in revised format – is forbidden without the express consent of the author.

 

Cookie policy

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. Cookies usually contain the name of the website which they come from, their duration and unique number. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage, such as customization of website’s content to user’s preferences or website’s usage optimization. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

In addition we are using live chat software from SnapEngage. Their javascript also sets a couple of cookies on the users computer. The only personal information about the visitor snapengage is storing in a cookie is the email address they provided. This information is scrambled (not readable in plain text)

By using this website you are consenting to place the following cookies on your computer:

ProviderNamePurposeTypeDuration
Seco/WarwickCookieHintDismissSaves the information, that the user has clicked on the button to remove the cookieinformation. He will not see this notice about cookies for the next 30 days.First Party Persistent30 days
google analytics__utmaUsed to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.Third Party Persistent2 years
google analytics__utmbUsed to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.Third Party Persistent30 min
google analytics__utmcNot used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.Third Party Sessioncookieuntil the end of the session (browser gets closed)
google analytics__utmzStores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.Third Party Persistent6 month
google analytics__utmvUsed to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.

This cookie will be set from google analytics but with a lifetime of 0 seconds. If you use userdefined reports inside google analytics this cookie has a lifetime of 2 years. But since Seco/Warwick is not using those kind of reports the cookie is set and immediately deleted.

Third Party0 seconds
snap engageSnapABugReftracking of origin and site entryThird Party Persistent120 min
snap engageSnapABugChatSessiontracking of chat in progressThird Party Persistent16 min
snap engageSnapABugNoProactiveChatflag to avoid proactively prompting visitors againThird Party Persistent30 min
snap engageSnapABugChatPolltracking of the chat in progress transcript positionThird Party Persistent16 min
snap engageSnapABugChatMessagemessage type by visitor persistence across pagesThird Party Persistent16 min
snap engage SnapABugChatViewcheck logic handlingThird Party Persistent16 min
snap engageSnapABugHistorykeep track of the visitor visits and last chats to present history to agentThird Party Persistent1 year
snap engageSnapABugVisitdetection of new sessionThird Partyuntil the end of the session (browser gets closed)
snap engageSnapABugUserEmailvisitor email address used to prepopulate the pre-chat windowThird Party Persistent1 year
snap engageSnapABugBannedtracking of visitor banned for chatting (banned by agent ban command)Third Party Persistent30 days

 

Data privacy

If personal data (for instance, name, address or e-mail address) are collected on our pages, this is always done, as far as possible, on voluntary basis. As far as possible, you can use the offers and services without having to specify personal details. We, herewith, expressly refute the use of contact data, published within the framework of our imprint obligation, by third parties for sending advertising and information material not expressly solicited. The operators of these web pages reserve the right to initiate legal action in the event of unsolicited dispatch of advertising information, for instance through spam mails etc.