Your access to technical support, where you can report an issue which you cannot solve yourself or look for a solution to a similar problem.
As part of this module, the user has access to the technical support site, where he can independently review the tickets (in order to look for a solution to a similar problem) or report a new problem with the furnace. Each report is assigned a number and a person responsible for its resolution, which facilitates contact with the SECO/WARWICK service as well as problems’ monitoring and solving. It also guarantees that the request has been accepted and will be handled.
There is also a knowledge base available created by our specialists, which contains numerous references to technical support, where solutions to possibly similar problems are placed. It is constantly updated, expanded and improved, so you get access to the latest information and real cases.
The module main functions are
/ contact with the service and the possibility of reporting a new problem in one place,
/ review of the service requests’ history,
/ tracking the application status,
/ email notifications -> in the event of significant changes to the request (the service technician change, status change, addition of a note by the service technician, etc.),
/ the ability to solve the problem on your own with the help of the knowledge base.